Product Returns

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends on the expiry of the period of 14 days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact Mainly Silver and then return your products unused within 14 days of receiving your parcel. Please note: We will only pay for return postage for products which are faulty or sent in error. Please complete the form below to request an RMA number.

Order Information
Product Information & Reason for Return

Factory Closure April 12th - 20th

We have a scheduled factory closure from 12th April - 20th April. We are unable to process orders during this time.

Please place your order by midnight on Wednesday April 11th to ensure delivery for the week commencing April 16th.

Any orders placed after April 12th will be processed when the factory re-opens on Monday April 23rd. Our friendly office team will still be on hand to help you out with any questions or queries you have during this time and we apologise in advance for any inconvenience caused.