About Mainly Silver
Our offices are open 9am – 5pm, Monday – Friday. We are closed on Bank Holidays and over the Christmas and New Year Period. If you contact us outside of these times we will endeavour to get back to you the next working day during office opening times.
We have over 30 years of experience in the design, manufacture and distribution of the highest quality affordable silver jewellery. Our knowledge of the industry is second to none and we pride ourselves on our original and innovative designs, superior manufacturing and the outstanding customer service provided to all our customers. You may not to be familiar with our name, but if you have ever brought jewellery, you will certainly be familiar with our products. For many years we have supplied some of the largest and most reputable retail outlets in the UK and Europe.
Our jewellery production is in Thailand. There is a strict ethical policy in place covering all aspects of production from sourcing silver through to shipping out to you. A fully traceable and audited supply chain ensures no minerals from conflict areas are used during manufacture. We recycle by refining all scrap Silver and Gold. All aspects of production are REACH and SEDEX certified and a high standard of health and safety and protection for staff and for those who come in contact with all stages of production and supply is adhered to. We are also members of the National association of Jewellers in the UK. For full details please visit our Ethical Policy page
Our Sterling Silver Jewellery
100% pure silver is too soft to create durable jewellery so it is mixed with other stronger nickel free metals such as copper. This is to a ratio of 92.5% silver and 7.5% other metals, which is where the name 925 silver comes from./p>
Yes, our products are all solid 925 sterling silver and then plated with 100% silver to give the jewellery extra shine.
Our silver jewellery is not hallmarked as all items are less than 7.5 grams. A 925 stamp is added if there is enough space on the item to do so. In the case of small ear studs, the 925 guarantee stamp will be on the butterfly.
Yes, our 925 sterling silver jewellery conforms to International, European and American legislation regarding lead, nickel and heavy metal content. Our products are regularly tested to ensure compliance with these laws.
E-coating is a hypoallergenic, clear coating to protect the jewellery from tarnishing. E-coating is also known as electro-coating as electrical current is used to coat the metal surface with an organic lacquer. This method ensures a complete and fully even coating every time.
Our jewellery is coated with an e-coat to help protect the jewellery from tarnishing, however there are further steps you can take to avoid tarnishing. Storing your silver jewellery in special anti-tarnishing bags or with anti-tarnishing paper can be very beneficial. Alternatively, placing small bags of silica gel with the jewellery can help to reduce the moisture in the air, which will in turn reduce the effects of tarnishing.
We do not have a showroom but we can send out samples if under the £100 minimum order. Just contact customer service for more information. All of our jewellery is sent out factory direct so that we can offer you the best price. We also offer a no fuss returns policy. Please see our Terms & Conditions for more information. We also sell spare backing cards so you can add the jewellery of your choice.
Our jewellery comes packaged in individual bags without any additional packaging unless specified. If you wish, you can buy jewellery with backing cards where specified which we sell via the link below;
Where the finish is stated as gold or rose gold, is this plated or just a colouring applied to the jewellery?
When the finish is described as Gold or Rose Gold this means that the item is made of solid 925 sterling silver and then plated with 24ct Gold or 18ct Rose Gold. It is not just a colouring.
Regarding the gold plating, we currently offer a 24ct gold color for all gold-plated items. In terms of thickness, all items are produced with flash gold plating and e-coated, except for rings, which are plated with a thickness of 0.25 microns.
All of our ear studs and earrings are sold in pairs with the exception of our ear cuffs, which are sold individually.
Once an order has been placed for the designs you have chosen, you are welcome to use our product images however we do not allow customers to use any promotional images such as headers, banners or sliders.
All you have to do is go into your order history and select the ‘download images’ button next to the order. This will allow you to save all the images to your computer. We do not allow the use of our images before they have been purchased. Should you have difficulties please do not hesitate to get in touch.
We are a wholesaler and operate a strict business to business customer supply. Therefore we do not supply the general public or jewellery for personal use.
Yes in the ‘My Orders’ section of your account simply select ‘View All My Items.’ You will then see a list of all the products you have previously ordered. In the top right hand side of the list please untick the ‘In Stock Only’ box. This will now show you all the out of stock products you have previously purchased. Select the products you would like to notified about and click the ‘back in stock’ icon which will then turn green. An email will now be sent to you when this product is re stocked. If you have any difficulties with this please do not hesitate to contact us.
You can set up an account online by clicking on My Account and then 'Register' in the top menu bar. You can now enter in all of your details. Please make sure you add all your company details and take care when entering your contact and address details. Once your online registration form has been submitted, your account will be activated immediately so you will be able to start shopping straight away. Please be aware that if insufficient information that you are a trading company is provided to us we may suspend your account.
Your account will be activated as soon as you have submitted the registration form online so you can begin shopping straight away.
If you have forgotten your password you can request a new password to be sent to your email address. Go to the login page by clicking on My Account and then 'Login' in the top menu bar. Click on Forgotten Password and then enter your email address. A new password will be sent to your email address. You can then log in and change your password to something memorable to you in the My Account section.
Alternatively you can contact us via email, live-chat or phone.
If you do not receive an email containing your new password please check in your spam first before contact us. You can contact us via phone, email or our live chat service providing us with your email address and we can reset your password for you.
I have an account with your sister site, intercollection.com, do I need to set up an account on mainlysilver.co.uk as well?
Yes, our websites operate completely separately from each other. intercollection.com is dedicated to EU countries and mainlysilver.co.uk is UK based.
Yes we supply wholesalers and volume buyers. For more information please see ‘bulk orders link’ or contact us directly.
No we do not offer drop shipping. Our minimum order placed is £100 excluding VAT and shipping costs for every order placed.
Orders & Payments
The minimum order amount is £100 before VAT, discounts and shipping charges.
We do not have a minimum order by piece. As long as you meet the £100 minimum order amount you can order as many or as few of each product as you like (subject to stock availability).
Yes, we do offer special discounts for customers who make bulk orders with us. Please visit our Volume Discounts page for more information.
Our website operates on a first come first served basis. Although rare, it is possible for another customer to place an order buying stock which is in your cart. Products are only secured once payment has been received.
The information you provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology. This server encrypts information whilst it is being transmitted across the Internet so that unauthorised people cannot read it. We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other company, organisation or individual.
You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Orders usually take 3-5 working days to be dispatched from date of order. Delivery to addresses outside of the UK can vary. In exceptional circumstances such as the Christmas closure, dispatch of orders may take up to 10 days. We use both Royal Mail and DPD depending on delivery location, size and weight of your order. A signature is required to confirm delivery of all parcels. For further details please visit our shipping information page or contact the office.
Cancellations & Returns
We endeavour to package our jewellery so that it does not get damaged, but unfortunately sometimes this does occur. If you receive a damaged item please contact us via email stating the following details:
- Order number
- Item code
- Explanation / picture of damage
We will then contact you regarding the best way to proceed, whether it be sending you a replacement or processing a refund.
Alternatively, you can fill in our returns form here and we will be in touch.
If you wish to cancel your order please let us know as soon as possible. We will need to receive your instructions to cancel the order via email to firstname.lastname@example.org. If your order has already been shipped you will need to send the parcel back to us at your expense. We will process the refund as soon as we have received the returned products. We recommend sending the products back to us via a recorded delivery service, as we cannot process refunds for products that we do not receive.
Please note: You need to inform us and return the item(s) unused within 14 days of receiving your delivery.
We love our jewellery and hope that you do too, but if you aren’t completely satisfied just email email@example.com stating the following details:
- Order number
- Item code
- Quantity you are returning
- Reason for return
Alternatively, you can fill in our returns form here and we will be in touch. We recommend sending the products back to us via a recorded delivery service as we cannot process refunds for products that we do not receive.
Please note: You need to inform us and return the item(s) unused in it's original packaging within 14 days of receiving your delivery. We will only pay for return postage for products which are faulty or sent in error. We do not do sale or return on any items.